Refund & Return Policy

Refund and Return Policy

Last Updated: [Date]

At Dream Wags, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Non-Returnable Items

The following items cannot be returned:

Used pet products.
Personalized or custom-made items.
Clearance or final-sale items.
Gift cards (if applicable).
Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
Contact for Returns

For return requests, please contact:

Email: support@dreamwags.com